Privacy Policy

1. Who We Are

Arpadis is a family-owned European chemical distribution company with offices across Europe and Asia. Our main data controllers are:

• • ARPADIS BENELUX NV (Belgium) - VAT: BE0842109557
• • ARPADIS UK LTD (United Kingdom) - VAT: GB826740715
• • ARPADIS FRANCE SARL (France)
• • ARPADIS ITALIA SRL (Italy)
• • ARPADIS IBERICA UNIPESSOAL LDA (Portugal)
• • ARPADIS ASIA LTD (Hong Kong)

2. What Information We Collect

3. How We Use Your Information

We process your personal data for the following purposes:

• • Business Operations: Processing orders, providing chemical distribution services
• • Customer Service: Responding to inquiries and providing support
• • Marketing: Sending relevant product information and industry updates (with consent)
• • Legal Compliance: Meeting regulatory requirements in the chemical industry
• • Website Improvement: Analytics to enhance user experience

4. Legal Basis for Processing

We process your data based on:

• • Legitimate Interest: Business operations and customer relationship management
• • Contract: Fulfilling contractual obligations for chemical supply
• • Consent: Marketing communications and website analytics
• • Legal Obligation: Compliance with chemical industry regulations

5. Data Sharing and Transfers

We may share your information with:

• • Other Arpadis Group companies for business operations
• • Chemical suppliers and logistics partners as necessary
• • Professional service providers (IT, legal, accounting)
• • Regulatory authorities when legally required

For transfers outside the EU/EEA, we use appropriate safeguards such as standard contractual clauses approved by the European Commission.

6. Data Retention

We retain personal data for:

• • Customer Data: Duration of business relationship plus 7 years for legal compliance
• • Marketing Data: Until consent is withdrawn or 3 years of inactivity
• • Website Data: 26 months for analytics, shorter for operational logs

7. Your Rights Under GDPR

You have the right to:

• • Access: Request a copy of your personal data
• • Rectification: Correct inaccurate or incomplete data
• • Erasure: Request deletion of your data in certain circumstances
• • Restriction: Limit how we process your data
• • Portability: Receive your data in a structured format
• • Object: Object to processing based on legitimate interests
• • Withdraw Consent: For processing based on consent

8. Cookies and Tracking

Our website uses cookies for essential website functionality, analytics and performance monitoring, and user preference settings. You can manage cookie preferences through your browser settings.

9. Security Measures

We implement appropriate technical and organizational measures to protect your data, including encryption, access controls, and regular security assessments. Our SAP S/4HANA system includes enterprise-grade security features.

10. Contact Information

For privacy-related inquiries, contact us at:

You also have the right to lodge a complaint with your local data protection authority if you believe your data protection rights have been violated.